Privacy Policy

Privacy Policy - the basics

At Vanilla Bean, we are committed to delivering exceptional catering services while upholding the highest standards of hygiene, professionalism, and client confidentiality. By engaging our services, clients agree to the following policies:

1. Hygiene & Food Safety

• Hygiene is our top priority. All meals are prepared in a clean, regularly sanitized, and monitored kitchen.

• Our staff follow strict food safety procedures, including the use of gloves, protective clothing, and temperature control.

• Ingredients are sourced from trusted suppliers to ensure freshness and quality.

• We comply with local health regulations and conduct regular internal audits.

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2. Confidentiality & Data Protection

• We respect and protect all client information. Names, contact details, dietary preferences, and internal business matters are kept strictly confidential.

• Client details will never be shared, sold, or disclosed to third parties without prior consent.

• Any digital information collected through our website or ordering systems is securely stored and used solely to fulfill orders and improve services.

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3. Professional Conduct

• We have a zero tolerance for misconduct. Our staff are trained to provide service with courtesy, professionalism, and care at all times.

• Clients and staff are expected to treat each other with mutual respect.

• Any breach of conduct (harassment, abuse, or unethical behavior) will result in immediate corrective action.

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4. Orders & Deliveries

• Orders should be placed within the stated cut-off times for timely preparation and delivery.

• Delivery times are estimates; we strive to be punctual but factors such as traffic or weather may cause slight delays.

• Minimum order requirements may apply for deliveries outside central Harare.

• Clients are encouraged to check their order upon delivery. Any concerns must be raised immediately for prompt resolution.

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5. Payments & Cancellations

• Accepted payment methods include EcoCash, ZIPIT, Bank Transfer, Swipe, and USD cash.

• Payments must be settled as agreed (before or on delivery).

• For event catering, a deposit may be required to confirm bookings.

• Cancellation of events or bulk orders must be communicated at least 48 hours in advance. Deposits may be non-refundable depending on notice period and preparation status.

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6. Liability

• While we take all reasonable measures to ensure food safety, Vanilla Bean cannot be held liable for allergies or adverse reactions if clients do not disclose dietary restrictions in advance.

• Clients are encouraged to provide allergy or dietary requirements when placing an order.

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7. Policy Updates

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Vanilla Bean reserves the right to update these policies as needed. Any changes will be communicated through our official channels.

✨ Our Promise: At Vanilla Bean, we don’t just serve food — we serve trust, care, and excellence with every meal.